In order to improve the interaction process between restaurant holders and their clients, Fetchh knew they needed to create something unique and innovative.
Fetchh is an English chatbot startup, who’s Facebook Messenger chatbot was created for café lovers who did not want to wait in line or miss out on the freshly baked, first come first serve dishes.
Most days you are rushing through life, the modern world demands it. The faster a transaction can happen, the happier everyone is. Which is why Fetchh knew they needed to solve the proble of people wasting time waiting in resturant and cafe queues. Waiting to order their favorite foods or even having to download multiple apps is unnecessary for ordering food.
The goal was to simplify the process of managing restaurants, making it easier for the cafe owners, employees and even the market stall owners.
The goal was to solve the problem of clients wasting their valuable time waiting in queues.
Fetchh started looking for a company that could help them create a product that would fix this growing problem. After doing their research, they discovered BotsCrew and knew their knowledge of the restaurant industry was a perfect match. Fetchh trusted the team and knew they could fully rely on them during the development process.
BotsCrew is the global leader in Chatbot Development with offices in London, UK, and Lviv, Ukraine. Founded in 2016, BotsCrew designs and develops custom AI chatbots to help small and medium enterprises bring stellar customer experience to their markets.
With a relationship built on trust, BotsCrew and Fetchh collaborated as teams and discussed the different possibilties for the future of the chatbot. After many discussions and ideas from both Fetchh and BotsCrew, the teams where about to create a product that brings true value to the restuarant industry.
Fetchh Facebook Messenger Chatbot: a mashup of social, mobile, and instant messaging power – which is exactly the direction that marketing is going in.
A great solution for people who have a busy life and very little time, it is a cashless process and is a quick and easy pickup experience for anyone who uses it. It also makes it easier to follow café and market trends, so you always know what is fresh, new, or straight out of the oven. Automation and optimization of the whole working process.
Chatbots are equally popular among millennials and baby boomers.Mobile Markers
Originally, BotsCrew started the development process with the solution being one simple functionality: one chatbot for one restaurant, where you can view the menu, place your order and pay for your food. However, once the project got started and ideas began to flow, they decided to go further and make a platform for multiple restaurants. BotsCrew and Fetchh had the vision for this bot to be useful for both the customers and the owners of the restaurant, and so they divided Fetchh into a user bot and an admin bot.
Fetchh had no doubts and trusted BotsCrew to create a UX design that they knew would be the best for this chatbot and that Fetchh would love.
The result is a unique and innovative chatbot that is now starting to become popular. In fact, if you want to chat with Fetchh, you can do so here.
Fetchh may be connected to one Facebook page, but in a single chatbot it unites a lot of restaurants. It is without a doubt one of the most prospective startups because it reduces and takes away routine work and due to this, it helps improve the interaction process between a customer and their favorite café.
Read more case studies here.